Enjoyed the Ride

Very good and fast

I booked a convertible model, but ended up receiving a hardtop sedan instead, along with the following serious issues:
1. During registration at the counter, I was not informed that the convertible model was unavailable. Instead, the usual procedure was followed, including verifying my driver’s license and credit card, and signing the contract. It was only when I went to pick up the car in the garage that I was told the convertible was unavailable, which constitutes contract fraud. The rental company did not provide a reasonable explanation for this;
2. Why was I able to successfully reserve a convertible online, but not pick it up in person? I suspect that the branch gave my car to another customer for a higher price. Here’s why: When I went to pick up the car, the branch manager first informed me that no convertible was available. Then, they suggested paying extra and asked me directly, 'How much money do you have?' When I expressed shock and refused to pay more, they backpedaled and said, 'I am teasing you!' The branch manager seemed to follow a very calculated approach, implying that without extra payment, the convertible would not be provided.
3. I’ve used rental services many times and have never encountered a similar issue. This mismatch in the car model severely impacted my travel experience. I hope that Zuzuche and Dollar can address this situation: Why was the reserved car not available? Is this branch engaging in unauthorized upselling? Does one really have to pay extra to get the car they booked?

Everything went smoothly pleased with overall experience

Very helpful staff everything was as queen said great 1st experience with Qeeq

The car condition was acceptable, but there weren't many models to choose from. No need to provide a driver's license notarization document, just the pickup slip and the driver's license. We waited for the shuttle bus at the airport for more than 20 minutes, while buses from other rental companies passed by multiple times. This was the most unsatisfactory part. The return process was simple, but having to drag luggage to take a train to the terminal felt very inconvenient.

What’s the point in putting down a pick up time when cars are not available when needed. Had to wait over 1 hour for a car.