Satisfied.

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

We had to wait for a vehicle for 2 hours. This was due to original booking stating 4.00pm pick up but flight details were amended by the carrier so we arrived earlier. Vehicle wasn’t that clean. No portable GPS devices available sine Covid.

You should not advertise free GPS when this is not available from the renter!

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.

Like: No problems with our rental, other than figuring out the fancy controls on this newish model Subaru. Felt like we got a good value, and the staff was efficient. Located offsite from the airport, but they sent someone to pick us up. I was glad I called a few days before and touched base with them. That's when they told me about their shuttle service.