Disappointing

Very satisfied

Excellent overall service. The entire process was completed within 10 minutes without any upselling or poor service. Everything went smoothly.

Satisfactory

Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

Counter staff was aggressive about offering upgrades to many customers.

Wonderfully easy