CAR RENTAL REVIEWS ON EUROPCAR AT HEATHROW AIRPORT, LHR

The overall service was excellent.

Satisfied

Short waiting time.

Overall satisfied, but you need to be discerning. It's an Indian-operated store that promotes additional insurance—just decline if you're not interested, and their attitude will remain professional. Here's an interesting detail: we initially booked a small SUV, but when the staff saw we had 3 pieces of luggage, they said the car we booked could only fit 2 pieces and asked us to pay an extra £30 per day. When I refused, they eventually said 'never mind' and upgraded us to a bigger model for free, likely because they didn't have the car we originally booked. In the end, we were quite happy—the rental and return process was quick and convenient. The shuttle bus to the pick-up location takes about 15-20 minutes.

Very considerate and thorough.

Satisfied

The car was very new, but the staff at the counter kept pushing insurance, and it was extremely expensive, £50 per day.

Excellent overall service. The entire process was completed within 10 minutes without any upselling or poor service. Everything went smoothly.

Very satisfied

Please see above. Car had many faults. The dent should be fixed before being rented again.

Excellent as usual.

Very good, the service is very fast.

The sales agent used an excuse to offer an upgrade during pickup, but the upgraded car was priced more than double the market price for similar vehicles. The next day, at another branch of the same company in a different city, we requested to switch back to the original model. The staff said the switch was possible but the extra charges would not be refunded.

Satisfied

When I arrived at the store to pick up the car, they claimed they didn't have the car I booked. The original rental cost was 1485 yuan, but I was forced to pay 8400 yuan in order to get the car. This is absolutely outrageous!

The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.

Very satisfied

Very satisfied

I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.

Very satisfied, the entire process took very little time!

I mistakenly chose an electric car, but I was worried about not finding charging stations on-site. There were no alternatives in the same price range, so I had to switch to an Audi Q2 and pay an additional 1560. Adding that to the original 2522 makes a total of 4082, which comes to 1360 per day. That's a bit expensive.