About as expected. Nothing special.

The instructions for queuing to pick up the car are unclear, and both the waiting time and processing time are too long.

Satisfied. In California, if the additional driver is a spouse, there's no need to pay extra. Saves money.

The best car rental experience I've had in the US, both in terms of vehicle quality and service.

I’ve mentioned this twice already in my chats with your online customer service.

I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.