Worst ever, thanks to thrifty Burbank airport.

Too few staff at the pickup location, resulting in long wait times. The staff were not very patient. Booked an SUV but was given a sedan without any prior notification.

Avoid them! Way to pushy trying to get you to purchase add-on's and she even tried to get me to take a bigger car. There was only me, so why on earth she thought I'd need a bigger one was beyond me.

The line for pickup was horrible. Over an hour and horrible customer service.

Like: After a day of tedious travel delays, rude and indifferent airline employees, and other impatient travelers, Thrifty ended my long day by treating me like a valued customer. My delays put me in my destination after closing time; the main call center contacted the counter to let them know to wait for me. I didn't make it home in time, but thanks to Thrifty, I made it home.

Like: Thrifty representative, Monique, was excellent and displayed professionalism and was very courteous. Shes a "keeper" in my estimation.