Easy pleasant road trip.

Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.

We did a self-drive trip all across Germany, picking up a 9-seater Nissan in Munich and driving ourselves through small GP towns, Zugspitze, Neuschwanstein, Füssen, Lake Mummelsee in the Black Forest, Metzingen, Stuttgart, and finally returning the car in Frankfurt. For such a long journey, this 9-seater was rock solid – super spacious, perfect for a group with all our luggage and never felt cramped. Being a diesel, it handled German autobahns and mountain curves really smoothly and reliably.
We relied entirely on the rental platform’s arrangements and everything was straightforward: pick-up and drop-off procedures were clear and simple, no hidden charges at all, which made driving abroad really stress-free. The whole trip was an amazing experience – we got to explore all the major sights in southern Germany at our own pace, with way more freedom than public transport could offer. Next time we come back to Germany, we’ll definitely choose QEEQ for self-drive again. Highly recommend a 9-seater MPV for friends traveling together in Germany!

The service was good and they upgraded us to an automatic car for free.

Not bad, very efficient!