The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

Igood service

All ok

Good

Like: Customer service we excellent wasn’t pressured into to upselling or spending more all the options were explained clearly
Dislike: The car it self was in poor condition and wasn’t they much or a pleasure to drive

Like: Easy pick up and drop off
Dislike: There was more damage to the car than noted