I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.

the car meets my expectation.

Our experience with EasyRentCars is excellent. Surely I will recommend it.

受付が1人しかおらず、スムーズに受付をして頂くことができませんでした。 また、車種をルノーのコンパクトカーで予約したのですが、日産のセダンで運転しづらかったです。 それに加えて、車内・車外清掃が十分ではなく、良い気持ちでドライブを出来ませんでした。 海外なので、仕方がないかもしれませんが 次回予約する場合は、budget等大手のレンタカー会社を利用したいと思います。

予約しやすかったです。

Took me 45 mins to rent a car . The car I had asked for was not available so I was given a small car. The parking is on 9th floor which takes 10 mins more to pick and drop. No after hour service or drop off option

Like: Quick & convenient. Easy process both online & in office.
Dislike: All good