Great car, bur costly upgrade fee from Hertz for one with built-in SatNav.

They tried to sell insurance, fuel purchase, and vehicle upgrades, but it was fine when I declined. Both pick-up and return were quick and convenient.

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

Like: good service from Hertz
Dislike: I did not want to pay for insurance and had no option but to get it.