Great car, bur costly upgrade fee from Hertz for one with built-in SatNav.

The staff were very friendly

When we arrived at the Hertz car rental at Los Angeles Airport, the staff required us to pay a $400 insurance fee, claiming it was mandatory. After some hassle, the customer service from ZuZuChe helped us cancel this fee.

They added numerous insurances without any consultation and forced us to buy a full tank of gas after rejecting them, charging us $60 for gas that costs $40 outside. The vehicle model was downgraded from a Grand Cherokee to a regular SUV, which was not four-wheel drive, preventing us from visiting King's Valley. This was the worst car rental company, hands down.

Great experience

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.