Very good experience - everything was as expected and staff were particularly nice

It's quite convenient and within walking distance.

Professional, friendly attitude, and efficient.

It took a while to pick up the car but there was two of us picking up cars so that’s probably why. Connor who organised our cars was excellent! I’ve never got the extra insurance before when hiring a car but he explained the benefits really well which encouraged us to pay the extra. However it did mean that the daily rate was comparable to other companies and Enterprise weren’t the bargain we initially thought. Connor was friendly and personable. He explained the wear and tear conditions of the hire really well which I don’t think I’ve ever really understood before. Excellent customer service! And they upgraded us to an automatic which was much appreciated.

Apart from getting a C-class instead of the rented E-class (not convertible), the other services were quite convenient.

The car rental shop next to the Tesco supermarket in Cheltenham, UK is very convenient and efficient for both picking up and returning the car. Very professional, and the vehicle was new. The return process was simple and everything went smoothly.