Good car, good service

I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.

The service attitude was good, and the car condition was also nice, but there was a discrepancy in the border crossing fee. The email mentioned a fee of 20 euros for entering the Eastern European country Czech Republic, but the counter charged 50 euros upon pickup. Other than that, everything was good and cost-effective. Overall, I was quite satisfied with this rental, and the upgraded vehicle at the counter was also very good. I will choose them again next time.

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Counter staff was very unfriendly and we had to ask for every piece of information!!

Helpful staff