First, when inspecting the car, it was purposely done in a dimly lit area, and they only checked briefly with a phone flashlight. Since we had full insurance and it was late at night, we didn't fuss too much. Unexpectedly, we were later charged for some scratches. I hope Zuzu Car can help resolve this promptly. Second, at pickup, the service personnel didn't properly check the vehicle. The ad blue (I'm not quite sure what this additive is) warning was not communicated, resulting in the car being unable to start midway. Contacting the rental company was futile as they couldn't even communicate properly in English, failing to resolve the issue. Thankfully, a kind person helped us refill, but it wasted a good 4 hours. The rental company promised to reimburse the additive and fuel costs, but they did not deliver. In summary, if you don't understand Turkish, don't rent from such companies. I hope Zuzu Car strictly monitors the quality of their suppliers.

The service during pick-up was acceptable, but the return experience was very poor. We returned the car at Izmir Airport, our last stop, and had a flight to Istanbul the next day. Since our hotel was right next to the airport, we decided to drop off all our luggage at the hotel before returning the car. After returning it, we asked if they could drop us back at the hotel, which was the Hilton nearby. Initially, the person said he didn’t know where the Hilton was, then after a phone call in Turkish, he pretended not to understand English anymore. This made me very angry because his English had been fine previously. Luckily, we had already dropped off our luggage; otherwise, we would have had a huge problem. The experience was awful.

excellent company

At arrival nobody was there to expect us (with a sign). We had to call the AVEC office. 5min later the staff appeared. Car had a damage so the car was not so “beautiful” but other than that everything smooth.

I would appreciate somehow if you could ensure that the rental car company is really on-site at arrival.

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