Top class

Picking up the car 30 minutes early was not allowed. Despite booking an automatic vehicle, we were given a manual one. When requesting a change, the staff was arrogant and unhelpful.

Why the extra charges?

The car pick-up went smoothly. When returning the car, the staff had already left, so I had to use the self-service return. There were some issues, but fortunately, they were resolved smoothly.

I loved how small yet zippy it was. The only problem was the battery died on one day and while the service was super polite, I was on hold for a VERY long time, eating up a whole afternoon. Part of this was my fault. I gave them the wrong [an old] French phone number. I had to call back to fix the error and then I was listening to some pretty terrible muzak for a looooong time. Once I connected there seemed to be some confusion: I was not in the system. It didn't occur to the man that I hadn't yet even been put in the queue. Once that was cleared up it wasn't long before a serviceman helped with boosting the car. A quick tutorial on the lights, etc, when I picked the vehicle up, might have [I'm not sure why the batter died, neither was the serviceman] avoided the whole scenario. Fortunately, I didn't have a train to catch that day and it just pushed back a trip to the grocery store.

The actual status of car is provided in the statement of return after vehicle is returned, however the same should be more helpful to be shared at start to make driver aware about existing limitations or damages if any.

Price protector didn't got me any benefit ☺️.