Excellent car hire experience through QEEQ, shall definitely be using them again.

The quote I was given for the hire didn’t match what I was charged- I was charged more. When I queried this at pick up I was told it was probably the taxes. It clearly states on my paper work the amount I should pay at the counter and it doesn’t mention anywhere that taxes need applying. I do feel this is wrong as there was a clear list of what was and wasn’t included. Very misleading and disappointing especially as 2 weeks hire cost me more than 3 week hire from Hertz on the west coast.

Price Drop Protector - not sure it even came into play. I do feel I’ve been charged more than I should have been.

Long queue, not organised.

The wait time before picking up the car was quite long. Couldn't get a refund for returning the car a day early, and no one answered the emergency contact numbers on the website or booking documents.

The car provided was not the same as the one booked. The staff will persuade you to pay extra for an upgrade and the waiting time for the exchange is very long.

Extremely poor experience. The staff on duty repeatedly recommended other vehicles. Later, when we realized how much more expensive they were and refused, he made excuses that our car was no longer available and made us wait while ignoring us. After a long wait, we lost our patience. One car had an additional charge of 1040 CAD and the other 840 CAD. I was about to file a complaint with your rental company! This company will not be used in our circle again. Extremely angry!