Ups and downs

C.Lowe

United States

Reviewed: Mon, Aug 22, 2022

About Budget: 9.0 /10

Budget initially said we hadn’t paid for the vehicle and refused the booking without bank proof. We were on the other side of the world from home and had none. Eventually they contacted the booking agent who was at fault and agreed it was fully paid.

About QEEQ: 8.0 /10

Not good as they had not informed Budget that we had fully paid at the time of booking in the UK! It was sorted out after a very stressful morning.

Reply by Qeeq:
We are sorry to learn you have unhappy experience. Your booking was prepaid and the rental location should have the information in their system. We will forward your feedback to our supplier and require them to improve. We look forward to serving you better next time.

Budget

Lehigh Acres

United States

Large SUV | Chevrolet Suburban or similar

14-day rental

Relevant Reviews on Budget in United States

Donahue Rudolph

United States

1 days rental

Reviewed: Mon, Jul 8, 2019

About Budget: 10.0 /10

Picked up a new car but had to change it later. There were some hiccups, but it ended well.

About QEEQ: 8.0 /10

Cedric Flynn

United States

1 days rental

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La Guardia Airport(LGA)

New York

United States

Reviewed: Fri, Nov 5, 2021

About Budget: 8.0 /10

Long wait time, only one person serving while several people were in line.

About QEEQ: 10.0 /10

United States

3-day rental

Medium SUV | Mazda CX-5 or similar

Budget

Miami

United States

Reviewed: Mon, Sep 26, 2022

“ドライブシャフトのゴロゴロ異音で代替車を受け取るのに半日かかりました。”

About Budget: 6.0 /10

ドライブシャフトの故障がありました。車両を交換してもらう際、レンタカー会社がホテルまで車を取りに来て、わたしはUberで飛行場まで移動しました。飛行場のレンタカーカウンターで、車両返却の記録が無いと言われて3時間、代替車を受け取れませんでした。また、Budgetの様々なカウンターをたらい回しにされ、カスタマーサポートにも電話して、時間を使い、とても嫌な時間を過ごしました。

About QEEQ: 10.0 /10

リーズナブルな価格でフルに保険に入れて安心してレンタカーを使えたこと感謝しています。