Great value for money.

Great service and efficient.

Average

Despite clearly informing them that I had paid for full insurance, they still charged me for roadside assistance insurance and additional driver liability insurance after the return.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

when i returned the vehicle there was only one staff. that's why i had to wait more than 10 minutes to drop-off. i think there should be more staffs because so many customers including me are supposed to be racing to the airport.