On the whole effective lacking in pick up detail was annoying

The car model I reserved was not available, and I was forced to upgrade. The experience was very disappointing.

Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.

The car was just what we needed for the trip we had planned. Great customer service, couldn't fault them in the slightest.

Smooth booking platform, easy to manoeuvre through the site.

The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.