Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

Still waiting for my deposit

Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.

I was delivered to the OK pick up office by the shuttle bus and that worked well. However, when I arrived at the office it looked like a refugee camp. There were people everywhere waiting to pick up their cars. OK operate a ticket system and having taken my ticket I had to wait 1 hour and 45 minutes before I was called forward. Once at the desk the process was smooth enough, although the staff member tried to terrify me into buying every conceivable extra insurance. The car had only done 9500km odd but every panel was damaged or marked in some way so I took great care in marking up the sheet of existing damage. Drop off was a breeze and I had no issue re the existing damage. That said, if there is a next time, given the state of the car I would recommend taking a video of the car at pick up, making sure the phone records the GPS and time of the film so as to have some proper evidence in the event of an issue arising later.

I struggled to find the drop off point.