Beware of a PHEV upgrade!

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

The car was great, compact and perfect for narrow roads. Fuel-efficient, with a total fuel cost of under eighty-five euros for twelve days.

Unjustified charges without any evidence.

Arrivée à l'aéroport avec 1h en avance. Refus au guichet de débuter la longue procédure de récupération. Nous devons revenir, refaire la queue une demi-heure, puis attendre la remise des clés, 25 min. Finalement, nous nous installons dans la voiture une bonne heure après l'heure de réservation.

Voiture parfaite pour 4 personnes, malheureusement nous étions 5. Nous avons eu une 2008 et il n'y a pas 3 vraies places à l'arrière. De même l’accessibilité n'est pas optimale. L'équipe de Budget a été très bien, c'est juste le véhicule qui n'était pas vraiment dans nos attentes.