No fuss...No problems....

Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

Le véhicule était parfait nous avons été surclassé. Car chez ACE on appel au moment ou le client est au guichet pour savoir si un véhicule est disponible. Attente improbable au guichet, on essai de nous revendre une assurance alors qu'elle est deja prise sur le site, un scandal pour 160 euros de location avec assurance, on m'a demandé 95 euros en plus ou emprunte sur la CB pour la franchise.

I booked a car through Ace whose local agents showed as Rhodium. In fact they were using, in my opinion and that of scores of people, the worst car hire company in the world - Goldcar.

As a booking platform it was very good except the information about the company they use was totally and unforgivably incorrect.

I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again the booking site Easyrentcars did not show that I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs