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Live chat Email us Service Code: 5456229132
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Reviewed: Wed, Jun 5, 2019
About ACE: 4.7 /10
The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car
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Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

K.Nolan

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 7, 2019
“Ace a bit frustrating to deal with but good value for car”
About ACE: 6.3 /10
Car was fine. Ace staff were extremely pushy on upwelling insurance
About QEEQ: 10.0 /10
Booking was perfect

T.Pearce

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Mini | Fiat 500 or similar
Reviewed: Wed, Jul 17, 2019
“Very good”
About ACE: 7.0 /10
The car was very good and service acceptable. Would use the service again.
About QEEQ: 8.0 /10
Very good

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Mini | Opel Adam or similar
Reviewed: Mon, Jul 8, 2019
“Would not use again.”
About ACE: 5.7 /10
Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.
About QEEQ: 10.0 /10

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Compact | Opel Astra or similar
Reviewed: Tue, Jun 11, 2019
“Pressured into taking out full insurance”
About ACE: 5.7 /10
It wasn't ACE but Goldcar. I felt like i was made to take out full insurance. There were dents around the car and the number plate looked like it has been badly damaged. It was not a pleasant experience. I will be using a proper hire car firm in future like Hertz.

S.McGlinchey

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Mini | Opel Adam or similar
Reviewed: Wed, May 22, 2019
“Terrible.”
About ACE: 6.7 /10
It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.

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