Expensive for just a few days

Pretty good

I bought full insurance through the car rental platform, but when picking up the car, the rental company said it was not full coverage and that I would need to pay an additional 100 euros for it. However, the final charge for this insurance was over 170 euros. Initially, I didn't want to buy this insurance, but if I didn't, the deposit would be 1400 euros; with this insurance, it reduced to 400 euros. I ended up buying it, but I'm not very satisfied.

The lady who helped us when we switched cars was very nice and even showed us the way to the parking lot.

Service attitude was okay, and the vehicle was in good condition.

All is great, except for the waiting time on the car pick-up. Without any exaggeration, I landed at 14:05, spent a lot of time at the passport control(my mistake), found the sicily by car counter at 15:25 and picked up the car at 17:50 so 2 hours and 25 min - this is really unacceptable.