Yes, it took long to get to GM as they didn't pickup the phone. We ended up calling through airport info desk. It worked then. Then at GM we had to wait in line...not too bad but yes it took that much time (like 45 min-1 hour)

The price drop protector actually works. It is great.

Don't use this place. Seems like a scam. Refused my (perfectly good) Visa because it didn't have raised numbers. Then said they could use my debit card for 50 pounds more. This was a one day rental. Also, "green" angle seems totally fake.

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.