The line was too long and I was going to miss my flight

There were hidden charges, so be careful. When picking up the car, they didn’t ask me but directly signed me up for the 'buy a full tank of fuel' service and told me the unused fuel would be refunded when I returned the car full. Later, the customer service on the rental platform told me there would be no refund. I had to insist on getting the refund, and they initially refused. After repeated requests, they finally processed it. I booked a Camry, but only a Malibu was available (a lower-priced car at other rental companies). The car came with seven-eighths of a tank of fuel, and since it’s difficult to refill precisely, I just returned it full.

The front desk is full of traps. I clearly stated that I didn't need extra insurance or additional services, and they kept saying 'no, no, no, no, no,' but in the end, they still selected the option for me to return the car without a full tank.

Overall service was good, with no unnecessary upselling. However, $20 was inexplicably deducted during the return process, which was perfectly resolved later by QEEQ customer service.

Overall quite satisfied

When we arrived there, were no cars available similar to what we had reserved. We were thinking we´d need to upgrade and pay the difference. This was frustrating. Somehow at the end, a customer who had come ahead of us was unable to rent their car and we were able to take that one. Staff was kind and professional the whole way.

When we were having trouble finding a car, the rep was very helpful in working through solutions. Mentioned they would research and call back and they did promptly. I was very glad for their assistance.