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Great vehicle for family of 4

Reviewed: Thu, Feb 16, 2023
About Hertz: 9.0 /10
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
About QEEQ: 10.0 /10
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Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Thank you for your feedback. We look forward to serving you better next time.
Special SUV | Ford Ranger or similar

Relevant Reviews on Hertz AUCKLAND APT

Ina Attlee

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Reviewed: Wed, Aug 23, 2023
About Hertz: 2.0 /10
I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

Griffith Anderson

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Reviewed: Fri, Mar 15, 2019
About Hertz: 10.0 /10
Easy pickup, smooth return
About QEEQ: 10.0 /10

Julie Maltz

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Reviewed: Tue, Sep 12, 2017
About Hertz: 10.0 /10
The car was almost brand new, awesome!
About QEEQ: 10.0 /10

Evangeline Den(n)is

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Reviewed: Tue, Mar 10, 2015
About Hertz: 2.0 /10
When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan. After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.
About QEEQ: 10.0 /10

Lindsay Smollett

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Reviewed: Sat, Mar 19, 2016
About Hertz: 10.0 /10
Very reliable, quick procedures, and friendly staff.
About QEEQ: 10.0 /10

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