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Horrible customer service With Hertz

Reviewed: Thu, May 9, 2019
About Hertz: 2.0 /10
Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.
About QEEQ: 8.0 /10
Mini Van | Dodge Ram ProMaster City or similar

Relevant Reviews on Hertz in United States

Calvin Joan

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Reviewed: Wed, Nov 13, 2024
About Hertz: 6.0 /10
About QEEQ: 8.0 /10

Victoria Hoyle

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Reviewed: Thu, Nov 7, 2024
About Hertz: 8.0 /10
It's okay.
About QEEQ: 10.0 /10

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Medium SUV | Chevrolet Equinox or similar
Reviewed: Fri, Nov 10, 2023
About Hertz: 10.0 /10
Miles ahead of other brands
About QEEQ: 10.0 /10
Wish I could get hertz points by booking through QEEQ

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Economy | Chevrolet Spark 4 Doors or similar
Reviewed: Thu, Jul 25, 2019
About Hertz: 6.3 /10
The drop off site near airport in Honolulu was very unprofessional. I had doubts on whether it was official Hertz location.
About QEEQ: 8.0 /10
Good price, user friendly platform

S.Kimball

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Mini Van | Dodge Ram ProMaster City or similar
Reviewed: Thu, Jun 20, 2019
“Van was great, picking up was a bit of a nightmare”
About Hertz: 9.0 /10
The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok. At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.
About QEEQ: 10.0 /10
I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.

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