Smooth

Good service attitude and simple procedures.

The process is simple, the instructions are clear, and even first-time users don’t need to worry.

The pickup process was very convenient, located right inside the airport arrival hall. The car was brand new, having only been driven 800 kilometers. The actual model was the four-wheel-drive SUV version of a Corolla.

The experience was great.

Overall pretty good. I booked a Yaris Cross Hybrid and got the same model. The mileage was around 10,000 km, and the car was in good condition. When picking up the car, the staff was in the store. The contract clearly marked any existing scratches on the vehicle, so if you find scratches not listed in the contract during your inspection, you can just take photos with your phone (as phone photos have timestamps to serve as evidence). Returning the car was also fast—you simply park the car and hand over the keys. During the pickup process, the staff only asked once if I needed insurance, and they didn’t try to push it further when I declined. One thing to note is that the staff will confirm your email and phone number with you. If you booked through QEEQ, the email and phone provided will belong to QEEQ, but don't worry—any issues will be communicated through the platform.