Satisfied!

The booked car model was not available at the store, but the replacement model was acceptable, although it required an additional rental fee.

the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day

Overall satisfied, but persuaded to buy a fuel service for returning the car with less than a full tank. I thought it would save time, but there was a gas station just 100 meters from the store. It takes only a minute to refuel, making the service redundant and a bit of a rip-off.

Car was good value and staff were very helpful.

Like: Pick up.. easy to find location.. staff was helpful.. They didn’t have the car I reserve... was offered a Vauxhall Zafira or a upgrade to MB E Class - I choose the upgrade for a reasonable price- Very comfort car to drive in long road trips.
Dislike: Car wasn’t clean inside or outside (I let this issue go as I have a very long drive ahead, the interior was dusty in parts and bird poop is baked by the sun onto car body and windscreen).. the car had a issue with one of its power window—- kept opening itself (so I need to drive back to rental office to have it fixed).. although the car had low mileage about 13,000 miles - the are signs of abuse within the car’s interior