Very satisfied

Avoid Europcar at all costs! When we picked up the car, we presented the complete rental documents and highlighted key information (including fully paid rental and insurance) to the staff. He handed over the car without any explanation and asked me to sign at the section for existing damages. He charged around £1,000 as a deposit and simply told me to drive away. Upon return, I was informed that only £100 of the deposit would be refunded, without providing any settlement documents. It was only after I asked for clarification that they informed me verbally about the deductions. This resulted in double charges, and I later found out that they had imposed an expensive insurance fee without consulting or seeking my consent. This is unacceptable forced hidden consumption! Such unethical practices by this company deserve strong condemnation! I’ve since seen on Xiaohongshu that many people have experienced similar situations with them!

No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!

Car wasn’t ready. No instruction at pick up re different handbrake- Golf-would have been really helpful.

Good

Was nice that car was fitted with sat nav.

Easy booking process and customer service was great.