Disconcerting

Car was fine. Ace staff were extremely pushy on upwelling insurance

Booking was perfect

Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

We waited for more than 3 hours to get the car. When your holiday is for 2 days, that in itself will screw the whole thing.. this is just unacceptable

Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.

Easyrentcars seemed to work well.

The car wasn't the same spec as I had ordered