Disconcerting

Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

new car, whats better ?

good staff,speaking English

Pick up takes too bloody long!!!!!! Too lo g winded process.

Could have mentioned at time of booking that Ace is at the Goldcar desk