Disconcerting

Long wait as computer system down. Staff were very pleasant.

We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.

Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.

Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.

Easy to book, good communication

Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.