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HORRIFIC, wouldn't use easyrentcars.com or ACE EVER AGAIN

Reviewed: Tue, Jul 9, 2019
About ACE: 5.7 /10
The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

j.love

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Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Worries following reviews of gold car.”
About ACE: 10.0 /10
I was concerned upon arrrival and seeing Ace was at the same doubter as goldcar with just a tiny A4 sign as I had read so many poor reviews of glodcar, this meat I left with the hire car with some concerns regards what would happen when I returned it! The guy on the vonnter was very polite and did not push any additional insurances as I had expected, we had no issues with the car and return was smooth. I would just recommend that Ace distance themselves from the negative glodcar reputation if possible.
About QEEQ: 10.0 /10
Easy booking and clear paperwork with simple easy to understand recommendations regards the additional excess waiver insurance provided.

T.Pearce

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Mini | Fiat 500 or similar
Reviewed: Wed, Jul 17, 2019
“Very good”
About ACE: 7.0 /10
The car was very good and service acceptable. Would use the service again.
About QEEQ: 8.0 /10
Very good

M.McCrindle

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Compact | Opel Astra or similar
Reviewed: Mon, Jul 15, 2019
“Worse than it should have been”
About ACE: 8.7 /10
Checking in a nightmare. Nearly two hours queuing at Bordeaux airport to do check in. Irate customers ended up in aggressive altercation with one of the desk staff, police were called to calm everything down. Our check in lady apologised and was helpful, but overall a ridiculous length of time to pick up a car. Dropping off was easier and customer service pleasant and efficient.
About QEEQ: 8.0 /10
Easy to use

J.Prestage

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Mini | Opel Adam or similar
Reviewed: Fri, Jun 21, 2019
About ACE: 7.7 /10
The car wasn't the same spec as I had ordered
About QEEQ: 8.0 /10

D.L

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Mini | Opel Adam or similar
Reviewed: Wed, May 15, 2019
“Mitigée”
About ACE: 7.7 /10
Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous. Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables. Attention ils débitent 1200€ de caution !!! Est-ce légal ?????
About QEEQ: 8.0 /10

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