Will book directly with car rental company and not QEEQ in the future

Very satisfied

The self-drive trip in Scotland was not as easy as expected, mainly because I'm not used to left-hand driving. However, the car performed very well overall.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

My experience with this rental company was very unpleasant. I booked two Volvo 60s, but ended up with Volkswagens. The trunks were smaller, but they insisted it was the same class of car, so I couldn't argue. The other car booked was a Ford 7-seater, but we got a 5-seater and they wouldn't refund the difference, claiming it was the same class. Additionally, they charged us extra for two additional drivers and promised a refund in seven days, but we never received it until the rental platform proactively refunded us. Due to some operational error, we failed to pay the parking fees, and both cars received penalties at the same place and time. The company only sent us the fine for one car a month later, but deducted a £55 management fee without explanation for the second car. After much follow-up, we received the other fine a month later. The service attitude and efficiency were really disappointing. I will never use this rental company again, and I advise others to be cautious when choosing car rentals.

Very poor experience; the price increase for upgrading the vehicle was significant.