Great

Way too long at the counter… way!

Smooth

The car could have done with a wash and the windows were quiet dirty

When 1st booked you had to use shuttle as terminal pick had a large supplement to pay, nearer the date found cars included terminal pick up with out the large supplement.

Although there were no cars that were booked available, we were upgraded at no extra costs. Great service

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

Like: if travelling thru-out floria, buy the express pass offered. so many toll, so many headaches