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Search for AVIS Car Rentals in Phoenix

Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE

Reviewed: Sat, Dec 9, 2023
About AVIS: 5.0 /10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ: 8.0 /10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff
Reply by Qeeq:
We are very sorry about your unhappy experince. We will ask supplier to improve their service quality.
Ford Edge image
AVIS
Phoenix
United States
Medium SUV | Ford Edge or similar

Relevant Reviews on AVIS in United States

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About AVIS: 8.0 /10
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Reviewed: Mon, Apr 22, 2024
About AVIS: 6.0 /10
The staff at the Avis pickup location had a cold attitude. They gave us a Ford Escape 4WD with 60,000 miles on it. There were quite a few small scratches on the front and back of the car. However, the car was still good to use and we drove nearly 1000 miles from SF to LA to LV over six days.
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Frank Milton

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AVIS
San Francisco Airport(SFO)
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Reviewed: Wed, Aug 22, 2018
About AVIS: 2.0 /10
The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

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Large SUV | Ford Expedition or similar
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Reviewed: Mon, Nov 27, 2023
“Thanks for making our road trips so happy and memorable”
About AVIS: 10.0 /10
bit pushy on extra insurance even when we were covered and to upgrade. but pleasant and didnt hinder the booking process too much.
About QEEQ: 10.0 /10
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B.Paterson

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Compact | Ford Focus or similar
AVIS
Miami International Airport(MIA)
Miami
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Reviewed: Wed, Jan 26, 2022
“QEEQ worked well”
About AVIS: 9.0 /10
The car was fine but both rear tyres were showing very low pressure and there was no water at all in the windscreen washer bottle on pick up. I drove to the nearest garage and filled the windscreen washer bottle and inflated the tyres to the correct pressure
About QEEQ: 10.0 /10
The booking platform was easy to use and gave all the relevant information

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