Excellent!!! You respect what you offer, very reliable company.

Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.

Extremely satisfied, Miss Vanessa from customer service was professional, enthusiastic, and quick. There was no extra upselling. She was the best customer service representative of our entire South American trip, much better than the car rental company at Cancun Airport. Thank you again.

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

Mandatory third party insurance

Should offer only cars which include third party liability as it is mandatory in mexico

Europcar was very misleading about needing to have insurance after my booking online indicated that I just needed to show proof of insurance. I will not book again through either of these companies.