BAD

the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!

the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!

Went great for everything

Easy and quick

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

The car's Ac did not work 30 min into my trip. There was a leak inside which left my sock and sneaker all wet, and the car stunk. I will be contacting American Express and will never use your service again.

THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.