BAD

1. Did not provide the reserved car model; 2. Forced purchase of additional insurance not included in the order; 3. Mandatory use of their toll system; 4. Vehicle had dents, but no notification was given during handover.

This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.

Reasonable rental price.

Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.

All planning for rental say easy rental cars but last sentence in communication said Routes

no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!