Disconcerting when you get in the car and the display indicates mechanical work was due.

I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.

After booking i was automatically signed up for “shipmentsfree.com” for i was charged without my consent

The car rental service wasn't great. Make sure to stay alert. Be sure to get a hard copy of the contract when you pick up the car and verify that the final contract matches the car model and license plate number you received. Ask me how I know—tears taught me!

They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.

There was an issue at pick up. Budget wouldn't honor the size/class car that I reserved, which was a "Full Size" Chevrolet Impala or similar car. The desk clerk said that Budget doesn't honor third party reservations. He said we'd be getting a VW Jetta, not the full size car I reserved. It was late, we were tired due to a delayed flight, I didn't want to argue with the desk person and we needed the full size car, so I paid the additional $7/day to get the full size car. When we returned the car to Budget 10 days later, the same desk clerk was there. He told me he had made a mistake and tried to fix the cost but couldn't completely get it right. He gave us a $25 "Budget Voucher" but it's only good for 2 months, which is useless seeing we don't have a need for a rental within that period. I guess he did the best he could.

The car was great for our needs; spacious, easy and comfortable to drive and to manoeuvre.

The price was very good value for money.