Disconcerting when you get in the car and the display indicates mechanical work was due.

1. They didn't have the car I booked and gave me a lower category car 2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me. 3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.

The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!

Budget have disappointed me. The quality of the car however was budget, so I suppose I should accept it for what it was, cheaper, unreliable and budget through and through. Even charged me ridiculous amounts at the end for fuel and tolls.

Great website.

The service is excellent, the car is in great condition, and there were no issues along the way.

Car was practically new and drove like dream. Very spacious and kids loved it too. So was very happy. However price was a bit higher than I anticipated. Booking price got increased by $100 at least.

Booked car seats for kids and a baby but when I got to pick the car up there was only one car seat coming up this additional cost at collection.