Great smooth experience

Satisfied

The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.

I happened to go when the counter was empty and it was a really smooth experience. Overall I would say the experience was very smooth and the staff was very helpful.

I like the price drop protector as many of my bookings I have gotten a pleasant surprise when the price drops!

The waiting time was quite long, the longest I've experienced in any city or country I've visited. The service attitude was good, but the initial car they provided was quite old, so I requested a replacement. Waiting for the car took a long time, and they were understaffed.

I don't understand English and it was my first time self-driving in Canada for over a month. Thanks to QEEQ, I found a car rental company. Picking up and returning the car was easy, very nice. However, due to communication issues, the rental company charged an extra 100 CAD for a one-way rental from Calgary to Vancouver. After negotiating, they agreed to refund, but it's been over a month and I don't know if they have refunded yet.