CAR RENTAL REVIEWS ON AVIS AT VANCOUVER AIRPORT, YVR

The queue time was around 15 minutes, with many unused counters and no staff available. Staff offered an optional upgrade for the car model but did not enforce it.

Clear responsibility, no unnecessary upselling of insurance, and the car was in good condition.

We had a large group with lots of luggage, so they upgraded our vehicle for free from a Ford Escape to a Chrysler minivan. Very convenient!

Great service! It's super convenient to pick up and return the car. Got an Audi Q5, and it performed well. The four-wheel drive is especially suitable for Banff area.

Very satisfied

Excellent service.

Very good

The service was excellent, and the process was quick.

Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.

Satisfied

Excellent

The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.

AVSI is the most satisfying car rental company among all. If the reserved vehicle is not available, they offer an upgraded version without additional cost.

Very good.

Avis have not returned my $750 hold/bond payment on the vehicle. Can QEEQ please follow up for me?

The car was picked up 30 minutes earlier than the scheduled time, but no reminder was given. I only found out after returning the car that I was charged for an extra day.

Guy who served me was awesome. Super efficient and was on the road in no time.

Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am

The service is straightforward, and it's evident that everyone is working diligently to serve customers well (e.g., proactively offering upgrades).

The service was excellent. On site, they provided a BMW X5, and the next day, due to an accident, it got damaged. Right after the incident was resolved, they immediately replaced it with a Jeep Grand Cherokee. The process was simple and easy, with no additional costs incurred.

The queue time was very short, and the service attitude seemed fine. However, I went to the counter at the originally scheduled pickup time and asked if I could pick up the car a day later and whether there would be any additional charges. The counter staff informed me that I could pick up the car the next day without any extra fees. The next day, when picking up the car, I asked again to confirm, and they assured me there would be no charges and I could proceed with the pickup as usual. However, a fee was quietly charged the day before returning the car (through the pre-authorized card, so I wasn’t aware at the time). I only noticed the unexplained charge after checking my bank statement upon returning home. After contacting Zuzuche, they explained that the fee was for late pickup. First of all, the late pickup had an impact on me but caused no loss to the car rental company. Secondly, I asked twice and was told there would be no additional charges. If there were fees, why not inform me and charge me when I picked up the car? Why was the fee quietly charged the day before the return?