Easy to book and 95% helpful

Didn’t have our car we had booked available so we was given a mid size suv which was good but doesn’t quite feel like it was worth the same as a mustang would have which we paid for. Woman at the check in desk to pick up the car was actually quite rude and really uninformative. We showed up she didn’t apologise for not having the car we booked. Then when letting us know they didn’t have it just said go to this bay and your car will be there. No options or choices considering a mustang and mid size suv aren’t comparable at all. Oh and don’t bother ever ringing them if you need anything no matter what store you call nobody ever picks up the phone.

Quick and helpful and couldn’t have a smoother process.

Pretty good.

The car was ready at the curb before pickup.

Excellent service attitude

The store is big, but service is average. I already paid 2750 CNY through Zuzuche, but they still charged 297 USD. After lengthy discussions, they insisted on charging various taxes and fees totaling 97 USD. They said the 2750 CNY from Zuzuche was just the rental fee.