Very good experience

The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

The car rental experience with this company was very disappointing. I had booked two Volvo S60s, but neither was available, and we were given Volkswagens instead, which had smaller trunks. Since they were considered similar models, there was nothing we could say. As for the other car, we reserved a 7-seater Ford but got a 5-seater Ford instead, and the company insisted it was a similar model and refused to refund the difference. Additionally, they overcharged us for two additional driver fees, promised a refund within 7 days, but it never arrived. Eventually, the platform provided the refund for us. Due to an operational issue, we failed to pay the parking fee, and both cars received identical parking fines at the same time and place. The rental company sent us one fine a month later but deducted a £55 management fee for the other car without specifying the fee or notifying us via email. After constant follow-ups, they finally forwarded the identical fine to us the following month. With such poor service and inefficiency, I will never rent from this company again. Please choose your rental company carefully.

We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.

Very poor experience; the price increase for upgrading the vehicle was significant.