I really liked the two elderly people at the store, they were very interesting.

Very satisfied. Just be sure to check if there are any warning indicators on the vehicle's dashboard during the rental period, and address them before returning the car; otherwise, there might be additional charges later. This was not mentioned during pickup.

Very satisfied

Small company with affordable prices. The store is located inside the Sheraton Skyline Hotel, without a signboard. You can take a free bus from Heathrow Terminals 1, 2, and 3 bus station to get there. Upon returning the car, they provided a ride to the departure terminal, and the service was pretty good. I had reserved a Ford Mondeo estate but got a Toyota AUIS hybrid instead. Although it's slightly smaller than the Mondeo, it was still sufficient. The mileage was 3000 miles on the odometer, so it was a very new car. I opted for the prepaid full tank option, which cost over 86 pounds. It turned out to be a rip-off because even running the tank empty only required a refill of 45 pounds. I strongly advise against getting the prepaid full tank option. I accidentally scratched the left front wheel and the wheel rim during roadside parking. They said it needed to be replaced when I returned the car, and I was charged 420 pounds including service fees and taxes. Fortunately, I had purchased the supplementary full insurance recommended by QEEQ in China, and I was fully reimbursed. I highly recommend this as it's much more cost-effective than buying full insurance abroad.

They forced us to upgrade by 2 categories because they didn’t have the car we originally booked. We have to wait an hour and the car was dirty.