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Live chat Email us Service Code: 1737708122
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Inexpensive choice with thoughtful touches but with room for improvement and "damage" charges

Reviewed: Thu, May 16, 2019
About EZU: 5.7 /10
The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).
About QEEQ: 8.0 /10
Economy | Toyota Yaris 2013-2015 or similar

Relevant Reviews on EZU AUCKLAND AIRPORT

L.Chase

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Economy | Toyota Yaris(2013-2015) or similar
Reviewed: Mon, Mar 2, 2020
“Excellent Car Rental Experience”
About EZU: 9.7 /10
No waiting. Helpful staff. I was delighted with the car and all went well.
About QEEQ: 10.0 /10
Great
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H.MORGAN

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jan 2, 2020
“Good”
About EZU: 9.7 /10
car was good
About QEEQ: 10.0 /10
Good value. Shuttle bus service was excellent.

H.Hu

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Tue, Jul 16, 2019
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Greg Black

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Economy | Mazda Demio or similar
Reviewed: Sun, May 19, 2019
“The Customer service chat was not very good. In fact was really bad.”
About EZU: 10.0 /10
I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
About QEEQ: 8.0 /10

A.Greenfield

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Economy | Nissan Tiida or similar
Reviewed: Fri, May 10, 2019
“excellent service, price and very good car for a small car”
About EZU: 8.3 /10
staff were very friendly, service was very good car was in really good condition. And the price was great for what I got.
About QEEQ: 10.0 /10

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