EZU, Auckland Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

EZU - Auckland Airport Information, Car Rental Instructions & Policies

Address

7 Kingsford Smith Place, Mangere, Auckland 2022

Telephone

0064-221825752

Pick-up Instructions

The EZU - Auckland Airport car rental location is located out of the airport

Please contact the staff to pick you up to EZU - Auckland Airport car rental when you arrived.

Rental Counter is out of Airport. After collecting your luggage, please call 022 678 9976/09 200 0899 with New Zealand telephone to contact staff of rental company to arrange delivery service.You will be picked up outside door/exit 8 or 9 in the domestic terminal or door/exit 4 in the international terminal. Please note if you delay to pick up/drop off out of free working hour, staff would charge 50NZD for picking up/dropping off.

Drop-off Instructions

Please refuel your rental vehicle and drop it off to EZU at 7 Kingsford Smith Place, Mangere, Auckland 2022. Our friendly staff will check the vehicle and then drop you off at the front door of Auckland Airport. 50NZD (and extra rental fee) would be charged if you need change the time to return the car outside opening hour because of personal issues.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 15/day

capped at NZD 150

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

NZD 10/day

capped at NZD 80

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

capped at NZD 80

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

capped at NZD 80

Tire chains rental

Prices and inventory depend on local stores.

To be confirmed

capped at NZD 50

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

The car rental company only allows rental period over 10 days to cross the border. Cross-island access free of charge, but the customer is responsible for the ferry ticket and fee.

Ferry Transportation: Allowed

EZU allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 6500

Collision Damage Waiver Excess:

NZD 6500

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.4 mi from Auckland Airport

Railway Stations

9.7 mi from Britomart Train Station

Hotels

0.9 mi from Naumi Auckland Airport

4.7 mi from Allenby Park Hotel

8.8 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

7.6 mi from Mount Eden Domain

9.7 mi from Sky Tower

9.9 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of EZU Store Location

coordinates: -36.983679 174.78747

Guest Reviews

Total points： 8.1 / 10 Very good

Vehicle condition: 6.8
Vehicle cleanliness: 7.0
Spaciousness: 6.9
Counter staff: 6.9
Pick-up location: 6.8
Drop-off location: 7.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

J.Suren
Auckland
8.4 /10 Very good
Reviewed: Sunday, November 9, 2025
Like: Firstly, the cost for 3 days hire was fantastic. Car was clean, staff were friendly and chatty. I have already recommended you to a number of my friends.
Dislike: The car was a little old and occasionally made some funny noises. i was a little worried i was going to break down.
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B
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: Efficient, friendly, top value for money
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J.van Nieuwburg
Auckland
9.6 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: Affordability
Dislike: The car was not very clean, especially the windscreen on the inside
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D.Shore
Auckland
9.6 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: The pick up and drop off to the airport was quick and the guys were friendly and efficient by getting me on the road quickly as I had a six hour journey to complete
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Betty
Auckland
9.6 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: Efficiency, no hassle and value for money
Dislike: I have to get really picky here it would be that they weren't based at the Airport.
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
My car was upgraded which was great.
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R.Allred
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
would recommend
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Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great wee car, economical and nippy. No complaints.
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Claire
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
Staff were very friendly and helpful. Great Value for money and well worth going out of the airport for collection. Car was easy to drive and fuel efficient. Only issue - if you're picking or dropping off around school time, the road where you collect the car is extremely busy due to a large school.
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J.Nanai
Auckland
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting
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N.Neubauer
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great price!
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B.Simon
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great service and polite & efficient staff
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall with Ezu is good. The office location is a bit further from airport which we had to call for pick up. For the car, it’s clean, but it’s in average model, not top.
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A.North
Auckland
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Easy to book, pick up and drop off good. Value for money.
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Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Maybe have a early morning key drop off service
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A.Peters
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
I was happy with the car and price of the hire. It could have been better if the gps i hired wasnt set in chinese and needed to be changed back to english. By the time i was in the car and fitting it the girl behind the counter had already left the building to drop another customer off at the airport so had to wait for her to come back to sort the problem out and the bloke that was there had dissapeared also only reapearing just before the girl at the office returned. It would be good if i could have left earlier. The level of insurance cover to cover all claim excesses turned out to be through a different company to ezu so if i had to make a claim i would still have had to pay a $3000.00 excess and then claim that excess through the other insurance company if something was to happen I would rather have known about this before booking. Anyway the car went well and was fuel efficent and it did'nt give me any problems so I was happy about that.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
No upsell of insurance, very nice
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic
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Lindyloo
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Couldn't believe the value for money, kept waiting for there to be a catch, but there wasn't any! Great car, great service, would definitely recommend!
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K.Lee
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff was very friendly.
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A.Greenfield
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
staff were very friendly, service was very good car was in really good condition. And the price was great for what I got.
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
Good car conditions. A little bit far from the airport, but they offer free pick-up and deliver, so that's not an issue.
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A.Milne
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.
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Marion
Auckland
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
EZU is a small car rental company with friendly counter staff. The car we received fulfilled our expectation, it seemed relatively new and was fuel efficient. They offer cheap car rental rates. We will surely rent a car with EZU again.
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Anonymous
Auckland
5.7 /10 Average
Reviewed: Sunday, November 9, 2025
The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).
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Greg Black
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
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Paritosh
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Provided car is very nice and like new condition. Great experince.
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
A great job Very easy.
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A.Vickers
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
All good
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J.C.
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very competitive price car rental, good customer service.
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R.van Megen
Auckland
8.7 /10 Very good
Reviewed: Sunday, November 9, 2025
It would have got a 10, but there was still some smoke smell in the car. The drop off was excellent and fast, for that I will definitely come back. The pickup could be easier if you know "before" arriving where to wait! Very affordable and will book with them again!
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Anonymous
Auckland
5.3 /10 Average
Reviewed: Sunday, November 9, 2025
EZU charged me $ 1500 for scratches in the car that were already there. I noticed that they did this to many customers upon reading reviews. EZU is practicing fraud and should be put out of business.
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H.Abd Ghani
Auckland
5.7 /10 Average
Reviewed: Sunday, November 9, 2025
Receive a scratch car
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H.Hu
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
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Anonymous
Auckland
2.7 /10 Poor
Reviewed: Sunday, November 9, 2025
The person doing pick up arrived in his personal car was extremely rude on returning us to the airport he dovr us in our just returned rental car he answered his phone while driving which is against the law in NZ he drove like a nut case he speed and almost had am accident 3 different times during our 3 km ride to the airport
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
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L.Franchuk
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal
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L.Franchuk
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Exceeded expectations considering the low rental costs.
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
all good. but didn't the Yaris though, got into a Vitz instead, it ran well
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was good
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
Surprising good quality of the vehicle given the price. When we picked up the car, the guy took about 20 photos of the car including the inside, seemed excessive. When we brought it back, they wouldn't give me a receipt and the whole process of returning it seemed a bit sketchy, but hard to beat the price we paid.
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Easy rental
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Would book again.
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E.Sangkhaman
Auckland
2.7 /10 Poor
Reviewed: Sunday, November 9, 2025
And car smell so bad like a someone smoke in car before and a car very old
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Jason Angus Walker
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Seemless
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Positive experience with the company. A very friendly woman at the front desk. Easy check-in and -out process. Car was in pretty decent condition. Would rent from them again.
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P.Arora
Auckland
4.3 /10 Average
Reviewed: Sunday, November 9, 2025
The worst company for rental. Car was not perfectly fit for the road. Wipers blades were old which never worked. headlights didn’t work
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Chan
Auckland
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Counter staffs were helpful and friendly. Overall process was smooth and easy.
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John, Scotland
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.
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J.Rebecca
Auckland
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
Waited in pooring rain 20 mins plus
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Chan
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Our second time renting with EZU. Overall positive experience. Staffs were friendly.
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Jordan
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Does not accept AMEX or Debit cards - otherwise easy. Pick up from airport can add 30 mins to time.
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Azly Razlan
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly staff, easy to communicate, briefing conducted very well
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S.Singh
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car rental experience was great and great customer service. I forgot my phone and they kept my phone with them. Great Services 10/10.**********. Cheers
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Anonymous
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Amazing value, easy booking process and really helpful staff made the whole process straight forward. Would recommend.
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A. Benzaki
Auckland
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
For the price they're offering, totally worth it. Super cheap rentals. You got what you paid for. The car was nothing spectular, the car was not new but really it just work. Love the fact that we have the option to hire cheap car when we need it. We saved up a lot on rentals and used it to go places.Thumbs up
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P.Shah
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
Good value for money
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E.Yu
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly and supportive services
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Anonymous
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.
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T.Rodgers
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything went smoothly
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S.Baker
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.
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K.Sheffield
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
I had to replace an indicator bulb, and the in-car charger did not work
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Victim customer
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
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S. Hwang
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you
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J.Dlugon
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything went smoothly
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H.MORGAN
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
car was good
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g.woods
Auckland
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Ther staff were very helpful
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A.N
Auckland
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Quick, easy and good value.
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K.Peake
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Would highly recommend! The whole experience was great and I would be so happy using them again. Thank you so much!!
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Josette
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was as expected. Picked up from airport and checkin was quick and efficient. Polite staff.
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.
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L.Chase
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
No waiting. Helpful staff. I was delighted with the car and all went well.
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R.Pike
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
All processes are good except GPS was inadequate from dim screen, could not see it.
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W.Sawyer
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
There was confusion regarding the pickup point but we connected by phone. The processing for the vehicle was very efficient and the Camry I ordered was in good condition and clean. No issues during my stay and the drop off was again efficient and easy. Overall a good service and a great price with little hassle.
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P.Richards
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Good little car at a fantastic price with very prompt airport pickup and completion of contract form
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N.Gurung
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
Was wondering to get kia sportage but got toyota Rav 4, but that's okay it treated us well
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K.Naik
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was good condition
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E.Masc
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.
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L.Dale
Auckland
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off
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D.Fleming
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Lovely staff at EZU - thank you.
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D.Reynolds
Auckland
6 /10 Average
Reviewed: Sunday, November 9, 2025
Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.
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Arvin Ben
Auckland
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Richard Clement
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I highly recommend this rental company to everyone.
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Harlan Law
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The service was patient and attentive. A quick phone call got us picked up and dropped off at the hotel efficiently. The car pickup was very fast.
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Gavin Dora
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Frederica Anne
Auckland
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Parker O'Connor
Auckland
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Sebastian Acheson
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The service was excellent, every call was answered immediately, and our questions were patiently and thoroughly addressed.
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Lorraine Lewis
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Liz Louise
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Communication was very smooth and very helpful for us, considering our English isn't very good.
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Jacob Jennings
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.
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Augustine Windsor
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.
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Judith Gracie
Auckland
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Abbott Nahum
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Jerry Lucas
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Dick Susan
Auckland
8 /10 Very good
Reviewed: Sunday, November 9, 2025
No need to queue, the service was acceptable.
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Nick Arthur
Auckland
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Eli Nicholas
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Alger Constance
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great service
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Quintina Armstrong
Auckland
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The company upgraded us to a Nissan Teana for free. The handling was excellent.
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Virginia Wilson
Auckland
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
English was not their first language - struggled with basic conversation which was frustrating. Lack of urgency to get us to check in on way home was frustrating even tho we kept them informed of our late eta.
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A.MCDONALD
Auckland
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019
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