The process of picking up and returning the car was fairly smooth.

Not bad, but the return location is hard to find.

It wasn't our fault; the scratch was from a long time ago, yet they blamed us!

In the Czech Republic, I was stopped by the police and fined for not having a highway toll sticker (available in 10-day, 1-month options, etc.), even though I had informed the rental company of my trip to the country and paid extra fees. When I returned the car, I couldn't find the fine receipt, so the issue was ignored.

The car boot came with this metal bar that is as long as the width of the car. We had lots of luggage hence needed the space. In the end we had to put the metal bar in an awkward position. We wanted to leave with the rental site, they said we need to pay deposit if EUR500.. it’s strange and very weird.