Very good, the service was great and efficient.

I took a number, but when it was my turn, they skipped me. Unbelievable...

The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.

Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.