There were recommended services during vehicle pickup, but it's better to make a rational choice.

I picked up the car at the Hilton Hotel branch in downtown Seattle. Although it was a very small counter with only one staff member, luckily, there was only me as a customer at the time, so the process was quick and convenient. The car was relatively new, a mid-size Chevrolet, and handled well, with an odometer reading of about 30,000 kilometers. Throughout the entire road trip, the car performed excellently. The trunk could fit three suitcases, making it very convenient for a family of three. The car had a bit of a sports car feel with a low chassis, so we didn't take it to Mount Rainier National Park. Next time we visit the U.S., we might consider renting an SUV.

The counter staff was rude and condescending. The car I was finally offered was not sufficiently adjustable for me to be able to see over the dashboard.

Initial vehicle was smelly and noisy. Replacement was clean, and drove well. Staff very helpful.

Easy booking through internet site. Pick-up at Hertz was straight forward.