Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.

The rental company casually added all the insurances, making the price twice as expensive as the booking without any notice. Due to the language barrier, I didn't realize it until I returned the car. My negotiations yielded no results. Be cautious with this company to avoid being scammed.

Waited 45 minutes in line to pick up the car.

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

A big company is indeed different, the cars are very new and the service is good.