Excellent service.

1. They didn't have the car I booked and gave me a lower category car 2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me. 3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.

The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!

Waited in line for over 20 minutes. Even though I had full insurance, they still tried to sell me additional insurance. The staff drove the car up front for pickup, which was convenient. Returning the car was also simple. The car was in good condition with an initial mileage of 22,500 miles. There are many gas stations near Hilo Airport.

I booked certain car (Corvet) . When i came to the office , they said that there is no corvet . And offer another , as they told “similar “. But the was not coupe car . It was 4 doors car . And it’s windscreen wipes were broken . After that they told me that they dont have similar car any more . And offer another kind of car . But they didnt change the price.

Great rental car experience. The car was very comfortable for our 9 hour drive. The location of Budget was convenient we didn’t have to wait long. The lady at the counter was very efficient and helpful. We picked up the car a few hours earlier without a problem as she stated on the phone. Very pleasant experience. Would definitely recommend.

Easy online process, great rate would use it again in the future.